IT emergency hotline

For emergencies outside of opening hours, please send an SMS to +41 79 807 07 79 (no calls possible). At weekends, the response time is max. 3 hours.
The following issues are considered emergencies:
no login possible, or email system, Crossnet, Crossbox, telephone unavailable
User questions are not answered by the emergency hotline. Below you will find instructions so that you can solve your issue yourself.

What to do if Citrix and email links are not working

Internal Outlook Web Access (OWA) email (from within the SRC network): https://webmail.redcross.ch/owa/Opens a new window
External OWA email (SRC field office or from home): https://owa.redcross.ch/Opens a new window

Internal Citrix (from within the SRC network): Citrix GatewayOpens a new window
External Citrix (SRC field office or from home): Citrix GatewayOpens a new window

Link for MFA BypassOpens a new window (internal – from within the SRC network) and MFA BypassOpens a new window (external – SRC field office or from home). Always consult the SRC IT Service Desk before using this option.